Unable to view Director Images in Premier
If you recieve a message of "No Documents Found" (specifically while using Premier UI) or "Login Failed. Either the credentials were incorrect or the specified account is locked" (while using Premier Navigator). Your user credentials most likely are out of sync between Director and Premier; credentials for Director and Premier must be the same for document retrieval to work.
Start by attempting to reset your Premier password.
This option is found under Security Control > Change Password
Input your current Password and a new Password, then select Submit
Watch in the upper left-hand corner for a message stating that the password sync with Director was successful.
If Director password sync fails, and you still remember your previous password, you can sign into Director and manually reset your Director password to match your Premier password. In Director Client this can be done under User > Change Password.
In Web Director, this can be done with Change Password found in the dropdown menu under the username.
If, after following these steps, you are still unable to view images or your password change attempts are unsuccessful, please submit a ticket to Tech Support.